Try making a ticket on the discord if you're still having issues with this.
How to do so:
Join the discord - discord.gg/vanitymc
Go to the #commands channel which is located at the bottom of the 'chats' catagory.
Type .ticket (Factions/Skyblock/Tribes/Prison/Buycraft)
Go to your thread and fill out the format and the staff will reply to you ASAP.